The Vital Role of 3PL in Streamlining Last-Mile Delivery

Last mile delivery is pivotal in ensuring timely and satisfactory delivery of goods to customers’ doorsteps.


What can a retailer do to deliver items as fast as possible and provide an excellent customer experience while staying profitable? This article will walk you through final mile delivery and how to optimize it for your retail business.

Final mile delivery services represent the intricate and expensive facets of retail logistics, yet they wield the most discernible influence on the customer journey and overall consumer contentment.

According to a study by the National Retail Federation, 67% of online shoppers consider free shipping and fast delivery options when deciding whether to make a purchase. Offering fast and reliable last mile delivery can lead to increased sales and higher customer satisfaction.


Table of Contents


What is Last Mile Delivery?




Last-mile delivery is the final step in the complex web of logistics and transportation networks that bridge the gap between manufacturers and consumers. It involves the transportation of goods from a local distribution center or hub to the customer’s designated location, often involving short distances and individual deliveries.

The cost of last-mile delivery can vary widely depending on various factors such as the location, distance, delivery speed, volume of packages, mode of transportation, and the specific logistics provider being used.

On average, last-mile delivery expenses can constitute a significant portion of the overall supply chain costs, often accounting for around 28% to 30% of the total logistics expenditure for businesses.

Urban areas might experience higher costs due to traffic congestion and the need for more intricate routing, while rural regions might have different challenges that influence the cost. Additionally, factors like fuel prices, labor wages, technology investments, and any specialized requirements can further impact the final cost of last-mile delivery.


The Importance of Last Mile Delivery


The significance of last-mile delivery cannot be overstated in the modern landscape of commerce and logistics. It represents the crucial final step in the supply chain, where products transition from being items on a virtual platform to tangible possessions in the hands of customers. Here’s why last-mile delivery is of paramount importance:


Customer Satisfaction


Last-mile delivery is the point where businesses directly interact with their customers. A seamless and timely delivery experience can significantly impact customer satisfaction and loyalty. A positive delivery experience can lead to repeat business and positive word-of-mouth recommendations.


Competitive Edge


In a competitive market, efficient last-mile delivery can set a business apart from its rivals. Companies that offer faster, more reliable, and flexible delivery options are more likely to attract and retain customers.


Customer Expectations


As the e-commerce landscape evolves, customer expectations for swift and convenient deliveries are increasing. Many customers now expect same-day or next-day delivery options, putting pressure on businesses to meet these demands efficiently.


Reduced Cart Abandonment


Lengthy or uncertain delivery times can lead to cart abandonment during online shopping. By offering reliable last-mile delivery, businesses can reduce cart abandonment rates and secure more completed transactions.


Challenges of Last Mile Delivery


The last mile, however, is not without its challenges. Traffic congestion, narrow delivery windows, and the increasing demand for same-day or next-day delivery pose logistical hurdles for companies. Moreover, the rise of urbanization has led to a higher density of deliveries in metropolitan areas, making efficient route planning a necessity. Balancing cost-effectiveness with customer satisfaction is an ongoing challenge for businesses in this field.


Top Last-Mile Delivery Companies



Amazon Logistics


Amazon, the e-commerce giant, has developed its own last-mile delivery network known as Amazon Logistics. They use a combination of delivery vans, contract drivers, and even crowdsourced delivery partners to ensure rapid and accurate deliveries to customers’ doorsteps.


UPS (United Parcel Service) 


UPS is a well-established global logistics company with a strong focus on last-mile delivery. They offer various delivery options, including UPS Ground, UPS Next Day Air, and UPS SurePost, catering to both business and residential customers.




FedEx is another major player in the last-mile delivery sector. They offer a range of delivery services, including FedEx Ground, FedEx Express, and FedEx Home Delivery, ensuring timely and efficient deliveries for businesses and consumers.


DHL Express


DHL is a leading international logistics company that provides comprehensive last-mile delivery services globally. Their network spans across numerous countries, enabling them to offer reliable cross-border deliveries.


Technology Solutions to Improve Last Mile Logistics




Advancements in technology have revolutionized last-mile logistics, offering innovative solutions to streamline operations, enhance efficiency, and meet the increasing demands of customers. Here are some notable technology solutions that have transformed the last-mile delivery process:


Route Optimization Software


Advanced route optimization algorithms help delivery drivers find the most efficient routes to reach multiple destinations, reducing travel time, fuel consumption, and overall delivery costs. This technology takes into account real-time traffic updates, delivery windows, and order priorities.


GPS Tracking and Real-Time Visibility


GPS tracking allows both businesses and customers to track the exact location of deliveries in real-time. This visibility ensures transparency and provides accurate delivery time estimates, enhancing customer satisfaction.


Delivery Management Platforms


Comprehensive delivery management platforms offer end-to-end solutions for managing orders, optimizing routes, tracking deliveries, and handling exceptions. These platforms streamline communication between drivers, dispatchers, and customers.


IoT (Internet of Things) Sensors


IoT sensors can be used to monitor the condition of goods during transit. Temperature, humidity, and shock sensors ensure that sensitive products, like perishable goods or fragile items, are transported under optimal conditions.


How 3PLs like DIDADI Can Help with Last-Mile Delivery



DIDADI's Warehouse


Collaborating with DIDADI allows you to harness the inherent strengths of USPS in the last mile, coupled with innovative solutions from UPS and FedEx, along with the added support of our regional carrier partners.

Before dispatching each order, we procure quotes from major carriers, selecting the most cost-effective option and passing the resultant savings onto you. This approach ensures that you and your customers can enjoy both prompt and budget-friendly deliveries.

Moreover, our capacity to analyze customer data empowers us to optimize the shipping origin of your orders. Through our distributed inventory model, we strategically allocate your inventory across various fulfillment centers that you designate. Consequently, shipments are dispatched from the warehouse nearest to the customer’s location. This strategy reduces the travel distance of your orders, leading to savings in both expenses and transit time.

DIDADI’s fulfillment center across China, the US, CA, Europe, UK and Austrilia provides fast and seamless last-mile delivery of packages and parcels to your customers’ final destination. Our team of experienced professionals ensures that your package is delivered on time and in perfect condition, whether it’s a document, a parcel, or a bulk shipment.